As a bus driver, I believe that we can stand proud in the fact that our “average joe” job provides us with a unique opportunity to reach out and make a positive difference in the lives of the hundreds of thousands of people we each meet every year.

I invite anyone—bus driver or not—to pick up the baton and be an ambassador for change by playing with the tools I have outlined in my book. And I mean play. The whole idea is to have fun with this, to stretch yourself in your job and your life by realizing that what you do and how you do it has a real impact on others. And equally important: Don’t underestimate the powerful impact that acknowledging others has on your own health, happiness, well-being and job satisfaction!